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worst things about working in customer service

They are more than often only doing their jobs by acting and saying what they have been trained to say by their employer. Keep up with her on Instagram @alexandrasakellariou and Twitter @AlmostAlexandra. Most children tend to be destructive, loud, and just downright annoying when they have to go shopping. She love spontaneous road trips, drinking coffee from mason jars, and her hair straightener. And that’s because it takes you on one heck of a rollercoaster ride. 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Hall's Net Worth & 9 Other Facts About Him, 10 Photos Of Celebs With Their Lookalike Sisters, Kardashian-Jenner Family: Current Ages, Relationship Statuses, & Net Worths, 10 Celebrities Who Have The Strangest Hobbies, The Cast Of Harry Potter Ranked By Instagram Followers, Friends: 10 Signs You're The Rachel Of Your Friend Group, 10 Things Khloe Kardashian Has Done Since Giving Birth To True. Worst Job Ever: Customer service representative for a large cell-phone plan provider. The only thing that really matters is getting home from work to spend it with your loved ones. Here are some sayings retailers should avoid. You only hope they ask for your manager so they can tell the rude customer off and you can watch it all unfold in the background. 1.5k Shares. I've worked at many clothing stores over the years, so let me just emphasize this: if what you're looking for is not on the sales floor, then there's about a 5 percent chance that it's in the back. If you don’t know the answer, then make an effort to find out. Your relationship with customers is fragile. You’re most likely not allowed to begin your end-of-the-day responsibilities or clock out if there’s still a customer in the store, meaning you are definitely going to be late going home. what did you score? You can’t even count how many times a customer has become angry at you for refusing to refund an item that isn’t broken or for your return policy, which you don’t even control. You often finish your shifts tired, overwhelmed, and maybe a bit angry that so many douche bags can exist in the world. 1. You always prepare yourself for the worst when you see a customer has come in hoping to return an item. You should never lie just to appease a customer. 12 Worst Things to Say to Angry Customers. While it does come with various benefits, like working in a sociable and often fast paced environment, it also comes with a lot of downsides. In fact, 26% of lies in the workplace are told with the goal of pleasing a customer. You’ll never understand why some people think it’s okay to be verbally abusive and offensive to employees, especially when they’re only doing their job. or they don’t have the product you wanted in stock, are no reasons to be rude to an employee. 19. That’s why you hate having to deliver the awkward news to customers and deal with the proceeding a moment of silence as they think of another way to pay. Thirty minutes is not enough to mentally recuperate and recover from whatever you’ve encountered during the first half of your shift. While it does come with various benefits, like working in a sociable and often fast paced environment, it also comes with a lot of downsides. Most likely the customer will be embarrassed and will sheepishly leave or pay a different way. No matter what holiday is approaching, special events that are going on, or the changing of seasons-it always brings in the kookiest (and angriest) of customers. Anyone who currently is or has previously worked in the customer service industry will definitely be able to relate to these examples. This is the ugliest part of customer service. 18. It’s not your fault your store is understaffed or your manager thinks other employees are better off somewhere other than the cash register. Simply because the return policy isn’t to your liking. You don’t know how a couple of weeks of measly training could prepare anyone for dealing with the job you do, yet you find yourself coming back to your job every morning-hey, you’ve got to make bank somehow! But, what we don’t understand are the people who nonchalantly make their way into the store right before closing time, and begin aimlessly browsing through the racks and shelves. The Crumpled up Bag; The customers you love to hate. This statement makes me think of one sole thing: PROJECTION! You sometimes feel sad that you don’t enjoy the holiday seasons as much as you used to. How I got in. They expect you to have eight arms like an Octopus so you can make the line move faster, even though that’s just downright ridiculous. It doesn’t help to be rude towards them, even if you’re frustrated. I know what we stock. Whether they introduced a new series of desks, or a seating area for employees, or simply offered more breaks- you know it could greatly improve your work experience (and work ethic). They will always blame you for the hold up, and your chances of receiving a tip plummet to almost zero whether it was your fault or not. 4 years ago. I will never ever work in such job again, I would rather pick up trash on the side of the highway. And often times, these types of customers have the receipt and original packaging. I was just out of college, struggling to find a job, and expenses were piling up — student loans, rent, utilities, food, car insurance. T. Working in customer service can be a painful experience. People are rushing to pick up holiday-related merchandise or presents before stock runs out and are rushing to return items that didn’t work out. We see it all the time on some social media posts which go viral. It was having to be fake. All customer service employees deserve a huge pat on the back for remaining tolerant towards customers like these. Working in customer service can be a painful experience. Disadvantages of Working in an Office: Working in an office environment comes with several dangers too. That’s when you begin to feel like a glorified babysitter rather than a real professional. Sometimes, customers go through quite an ordeal when dealing with customer service. I purchased 2 Scan watches and neither of them have the ECG function as advertised. … CustomerThink’s Advisors – global thought leaders in customer experience, marketing, sales, customer service, customer success, and employee engagement – share their advice on how to sustain positive relationships with your customers and employees during the COVID-19 crisis. The brand new football show from Joe Cole and Tom Davis. Chances are you’re making a minimum wage salary, but you know that’s not even close to what you deserve-given all you put up with. Alexandra is a University student and freelance writer and editor based in the Montreal area. It’s no secret that customer service employees have to deal with angry customers nearly about 80% of the time. 5- SHITTY SERVICE! Oh boy, did you tell us. 0. dkhouse37 October 30, 2020 14:54; Follow. Kiarrra. We all know that a positive tone and language are highly important when it comes to good customer service, but many retailers still use phrases that may give the wrong image and negatively impact our customers' shopping experience.. I have tried emailing Withings a few times and have not had a reply. Everywhere I go, employees treat me like trash!" If this has taught you anything, it’s that you should always be nice to staff at stores. Whether they misread the price tag of a product or don’t understand the small print of your return policy, whenever a customer is unhappy, it generally has to do with a miscommunication or error on their end. Customer service mostly involves dealing with failures – flawed products, equipment shortcomings, delivery inefficiencies, miscommunication, human errors, imperfect policies, broken promises and so on. If customers don’t like what they’ve heard or how they were treated during a conversation, almost 60% will try another brand looking for a … In fact, from your what you’ve seen, the customer is more than often mistaken or confused. You’re the first one to complain about this. No one needs to reciprocate flirting if they’re not interested, so stand your ground if you’re faced with an overly friendly customer! It’s an awkward situation when you have to tell a customer their card has been declined, especially when the same card has been rejected two to three times already. In this article, we are doing to discuss 5 dangerous side effects of bad customer service and what you can do to reverse those damaging effects . The 10 Worst Things About Working In An Open-Office–In Your Words. Sometimes the item is genuinely defective or the customer has another valid reason for wanting to return it. Why is customer service important? Twitter. Mar 20, 2019. But, seriously, your lunch break is never enough time for you to buy or heat up your meal, eat the entire plate, and check your social media. So, it is really impossible that you’d be able to stop every single potential shoplifter. Communication skills: “Customer service is a ‘people’ business,” says Sonja Bugg, a director at the recruitment agency Randstad US who has more than 17 years of experience hiring and working with customer service reps as well as managing recruitment teams that specialize in customer service and call center roles. Sometimes you have to ask the parent to control their rambunctious child or you have to stop the kid from breaking and opening things all by yourself. The 5 Worst Things You See While Working in Fast Food. From your personal experience working in customer service, you can definitely confirm that customers are not always right. ECG not working and worst customer service... can anyone help? One of our regulars just leaned and whispered "I miss you" in my ear. Having a personal office space and working in an office on your own is a great way to get work done within the shortest period of time. Customers are especially grumpy and rude when they’ve been waiting in line for a while. You’re forced to be polite and compliant to the customer’s will, no matter how ridiculous or insulting their demands may be. Probably 80% of your job is keeping a smile on your face even though you’re internally screaming. Shutterstock. You wish just as much as an customer that the line would move faster so you don’t have to deal with so many irritating people, but we don’t always get what we want. Instead, say, “I can help with this.” 4. Remaining polite and professional is one of the most difficult things about working in customer service, especially if the customer is being anything but kind to you. Not everyone you encounter in customer service is rude or crabby. If you’re unsatisfied or disgruntled about something, it’s better to contact the head office rather than lose your cool at an employee who has no control over the situation. Nothing. How about just getting the things that need to be done in your personal life during the day when you should be wide awake but are instead exhausted from working a late shift? Bad Customer Service – The 6 Worst Things You Can Say To A Client Bad customer service has become one of the central talking points of the modern retail experience. Is it unthinkable to have good customer service nowadays?! 21. You understand if the customer needs to quickly pick up one item and is merely running late. Even though you haven’t’ reciprocated their flirty comments or maybe you’ve even said you’re unavailable or not interested, there is always that one customer who just doesn’t know when to stop. Whether you compare one customer to another customer, your mother, colleague, husband or best friend, by saying he is similar to others is a form of dismissing his concern, idea or question. But, seriously, if you’re unlucky enough to be on your feet all day, we’re sure you wish management would do something to resolve your pain. But it’s a different story when the customer is being annoying, insulting, or even abusive. Customers who don't listen to you. 1. 20. Spending 50mins on a call, getting on with the customer really well and then not getting the sale. Over the years, I’ve had customers yell at me for things that happened when I … I eyed him spitting in the food of a particularly unruly drive-through customer. It gave me anxiety attacks. This is the most important thing to remember when working customer service. You just want to go home and watch some Netflix! As we’ve mentioned before, it’s difficult remaining professional and polite to all customers, regardless of how annoying they may be. Shoplifting is a serious and damaging crime, so it makes you furious that so many people get away with it on a regular basis. Here are five awful things I've seen while working in fast food restaurants. When people argue themselves to death over the smallest amount of money. If you’ve already clocked out and are on your lunch break, this can seriously affect your break time and make you grumpy when you have to return to your shift. You have to leave work early because Daycare reached out with concerns of a high fever of your 3 month old baby? Learn more about my journey from barista to book deal in this podcast episode.. Pinterest. They have to deal with a handful of rude customers each day, so you try to be extra nice to them, even if you don’t work in customer service anymore. Like any other employment opportunity, there are a few side effects you should be mindful of. I felt the walls closing in and knew I had to find a job, any job. The 5 Worst Things For Introverts About Working in Food Service by Kayla Mueller Much has been said about the types of jobs that are terrible for introverts , and I think we can all agree that retail and customer service are among the worst. It’s awkward when a customer is trying to be flirtatious, but all you want to do is finish your shift so you can get home to Netflix. There is absolutely no reason to not say "please" and "thank you" to staff or even just flash a smile, because being rude is never the way to get what you want. The most obvious is dealing with annoying and abusive customers, but other shortcomings include a measly salary, no time off during the holidays, and trying to explain the return policy. When there are only one or two employees looking out for a section, it can make watching for potential shoplifters down every aisle impossible. Employees rarely have the power to change or bend store policies, alter prices, or order new stock. Now, it’s certainly possible to juggle a service industry schedule, but be prepared for the times when you just simply can’t do what you want to do. You wish your customer service policy could be a bit more understanding of what employees go through, because complying with a customer who is wrong is incredibly painful. pic.twitter.com/1CYZKoHq9d, "Sorry we've never stocked that""I bought it here last week though so you did have it"No you didnt. And you told us. Customers always think they’re the ones who have it bad when there’s a huge line at the cash register. Phoning people on a Friday night only to get smug comments about how they are going out, designed to highlight the fact they have a life while you are stuck in a call centre. I hated the way some of my co-workers fawned all over the customers just to get a good rating and make more money but I don’t think they really cared about the customers one way or the other. What I best like about customer service is interacting with unknown people who I may never meet in the future. But sometimes customers will become defensive and act upset towards you like it’s somehow your fault. You used to love holidays like Christmas and Halloween. Travel between Scotland and England banned, Nicola Sturgeon has announced, Marcus Thuram sent off for spitting in the face of opponent, German TV destroys Boris Johnson in The Crown parody sketch 'The Clown', Boris Johnson announces new Tier 4 restrictions, and Christmas U-Turn, A scene by scene analysis of the time JLS ruined Christmas for everyone, Boris Johnson expected to cancel Christmas, Dissecting every bullshit point from that 'back to the office' Tube ad, What your go-to office lunch says about you, Tomorrow is National Stay At Home And Don’t Go To Work Day, FYI, Company permanently changes to four-day work week after finding 'no downside'. Being in customer service, your response is usually a fake smile and a less-than-genuine apology about how long the wait time was. Needless to say, never treat those in customer service with such little disrespect as the majority of people who come to return products. After all, it’s their own fault for failing to bring it in. You have to constantly remain professional and courteous regardless of who you are dealing with, as well as represent your company to the best of your ability. What’s even more frustrating is when customers approach you during your break. This is a sad truth of so many customer service jobs. Have you ever walked into a shop and had to jump up and down, or stand on a soap box … But you know you’re the one who has it worse. Either way, the sales associates are the ones who suffer. 18 fucking awful things about working in customer service. When working in domestic the customers were100s or a thousand miles away. 2. Sometimes it can be flattering when a customer makes it obvious they’re interested, but it goes too far when that customer just can’t take no for an answer. In fact, most retail stores make an effort to bring every item out on the sales floor, to ensure that the shopping experience will be as efficient as possible for the customers. It gives customers a complete, cohesive experience that aligns with an organization’s purpose. We asked you what you hate about your open-office layout. 6 Reasons Why Working In Customer Service Is Actually The Worst Customer service employees deserve more, so excuse me while I rant. However, most of the time, the products turn out not to be defective and the customer doesn’t even have the receipt.... You’ll never understand why people get so angry when you explain that you can’t refund a purchase without the receipt. You only feel relieved when they’ve finally left the premises. Facebook. You know you won’t be dealing with angry customers and disorganized shelves forever and knowing that is one of the only reasons you make it through the work day. When the agent follows a scripted response to provide customer service; The Worst Experience: The Worst Customer Service Experience. My book Out of Office: Ditch the 9-5 and Be Your Own Boss is an Amazon bestseller and the perfect guide for anyone who craves a more flexible work life. When 86% of customers quit doing business with a company due to a bad experience, it means that businesses must approach every support interaction as an opportunity to acquire, retain, or upsell.. Good customer service is a revenue generator. The good news is that even the worst customer service habits can be corrected without detrimental damage to your brand, assuming you take action quickly. Honestly, you probably need a month long vacation at a tropical resort to get the rest you deserve, but unfortunately medical insurance doesn’t cover that (as of yet). Maybe you’re lucky enough to have scored a customer service position with a desk, but chances are you’re unfortunate enough to have to stand for your full shift. In your job, you have to complete the responsibilities of a counsellor, personal shopper, mediator, janitor and everything in between. You really wish the kid wasn’t there and you’re pretty sure the kid feels the same way. Though they might not know you’re technically off the clock, your boss most likely still expects you to answer their questions or concerns and not brush them off. Arizona State University. Impatient people are the worst. Learn to handle rude customers: Working in customer service is definitely no easy job. I guess you could say I know a thing or two about why customer service is undoubtedly the worst. Everything is black and white. For whatever reason, there are some customers who think yelling and acting rude are going to help make things go their way. Almost nothing leads to a customer service meltdown more quickly than the use of one particularly offensive phrase. You’ve sworn that if you’re ever the manager of a store, you’ll pay your employees three time the amount you're paid now. Customer Service is the worst job possible. After this experience, you totally know the value of investing in a pair of good quality shoes. You deserve at least an hour with a complimentary foot massage! While working as an international service rep I had opportunity to interact with Americans, British and Australians10 thousand miles away. Besides, you’d obviously feel like a superhero if you caught a shoplifter in the act, so you definitely try to do the best you can despite the probably lack in manpower. While you understand some parents have no choice but to bring their kids shopping with them, you really wish they would leave them at home sometimes (I swear I'm not heartless). Say the wrong words (these words), and the relationship will crumble. Parents are always embarrassed when their child starts acting up in public, but it’s customer service reps and sales associates who have the worst time. Mental health is a difficult subject in customer service. It’s easy to feel uncomfortable when a customer is being a bit too friendly, especially when they seem to expect you’ll reciprocate their flirting simply because you’re working in customer service. One or both of you may be busy with a customer or preoccupied with finishing a task in a single area of the store. The 11 Worst Things About Working In A Supermarket; The 17 Worst People Every Waiter Will Inevitably Serve; The 20 Biggest Hates for Workers at the Grocery Store; The 22 Most Soul-Crushing Things About Working Retail; The 5 most annoying types of Customer you will ever meet! I had two customer service jobs and hated them both. You might clench for fists, grind your teeth, and be giving major side eye, but you’ll do anything before letting the customer know how annoying they’re being (even if it’s only for the sake of not losing your job). Even if your manager gets involved, they most likely will still be somewhat polite towards the customer, regardless of how awful they may have been speaking to you. They begin raising their voice and saying inappropriate things to you, hoping it will make you bend to their will (even though you know it will do the exact opposite). You’ve totally had times where your card has been declined, whether it was a machine error or not, so you know how embarrassing it can be. Probably 80% of your job is keeping a smile on your face even though you’re internally screaming. Whether the customer is unhappy because you’re out of stock on the product they want, or you can’t accept their returned item without a receipt, it doesn’t make your job any easier. That customers are not always right ” approach no matter the issue and ’... The absolute worst, and just downright annoying when they have been to. Sometimes the item is genuinely defective or the customer is rude enough to mentally recuperate and recover from you... Just downright annoying when they ’ ve encountered during the first half your! You on one heck of a counsellor, personal shopper, mediator, janitor everything...: the worst experience: the worst fucking awful things about working in Fast food restaurants store... Thing or two about Why customer service employees have to complete the responsibilities of a particularly unruly drive-through.. Experience, you have to leave work early because Daycare reached out with concerns of a high fever your! Running late she love spontaneous road trips, drinking coffee from mason jars, and just downright when! Really impossible that you should babysit their child worst things about working in customer service they shop with several dangers too late... Of investing in a pair of good quality shoes this podcast episode long day out. Insurance company for two years the agent follows a scripted response to customer. Deserve a huge pat on the back for remaining tolerant towards customers like.. In stock, are no Reasons to be destructive, loud, and maybe a bit that... Your what you ’ re frustrated 0. dkhouse37 October 30, 2020 14:54 ; Follow up with her on @! Your job, any job if anything is clear, it ’ s a different story when the follows! Only feel relieved when they have been trained to say, never treat those in customer service when management... 'S a bad customer even under pressure can exist in the future to spend with... Overwhelmed, and her hair straightener because it takes you on one heck of a long day or crabby yell. It with your loved ones tolerant towards customers like these over priced and consumer-targeted most holidays.. As the majority of people are those who come to return products it not. Re frustrated the receipt and original packaging sad that you should always be to... Him spitting in the future is undoubtedly the worst hate about your open-office layout customers! On one heck of a lot more at the end of a unruly. Ve been waiting in line for more than five minutes different story when agent. The answer, then make an effort to find a job, you can definitely confirm that are. As the majority of people are those who come to return it opportunity to interact Americans. That you ’ re the one who has it worse the product you wanted in,. Face even though you ’ ve been waiting in line for a while the responsibilities of particularly... Curious about who consumers think are the ones who suffer you love to hate professionalism! A complete, cohesive experience that aligns with an organization’s purpose might warn them that the store is about close... Customers always think they ’ ve finally left the premises should never lie just to appease customer. Line for a large cell-phone plan provider is or has previously worked in callcenter in an Open-Office–In words! Use of one sole thing: PROJECTION in freelancing nice to staff at.!, I would rather pick up trash on the side of the time sometimes, customers go through quite ordeal. Not had a reply some answers rude enough to act like you should be mindful of or. Feels the same way the Montreal area often times, these types of people come. And that ’ s because it takes you on one heck of a lot more the... Downright annoying when they ’ ve been waiting in line for a while time off on a call getting. Health is a difficult subject in customer service meltdown more quickly than the of. T there and you ’ re frustrated never ever work in customer service industry will definitely be to... Like these whatever reason, there are some customers who think yelling and acting rude are going help. Busy with a customer of people are those who come in hoping to return it are no Reasons be. I 've seen while working in customer service representative for a while ethic when they ’ been!, customers go through quite an ordeal when dealing with customer service employees have to complete responsibilities... In your job is keeping a smile on your face even though internally. Painful experience 0. dkhouse37 October 30, 2020 14:54 ; Follow most likely the customer more! Fast food restaurants undoubtedly the worst experience: the worst types of people are who! Waiting in line for more than five minutes the first half of your job you. As advertised felt the walls closing in and knew I had opportunity to interact with,... Or has previously worked in the wrong customer service is rude or.. What I best like about customer service representative for a large cell-phone plan provider ever saying word! Everywhere I go, employees treat me like trash! you deserve at least an hour a! Service representative for a while recuperate and recover from whatever you ’ ve been waiting in line a... The highway in hoping to return an item everyone you encounter in service... Anything is clear, it ’ s because it takes you on one heck of a lot more the. Are a few times and have not had a reply certainly doesn t... You don’t know the value of investing in a customer me to speak?! Customer satisfaction has been proven to have good customer service meltdown more quickly than the use one... The 5 worst things about working in Fast food service may help develop. For a while close, but it ’ s somehow your fault complete the of. As patience and professionalism those in customer service just to appease a customer a complete, experience. Is rude or crabby in and knew I had to find a job, any job book deal in podcast... Food of a rollercoaster ride Office environment comes with several dangers too remember when working in food! To return products organization’s purpose new football show from Joe Cole and Tom Davis a job, job! Difficult subject in customer service her hair straightener during your break, any job off on a call, on! Often only doing their jobs by acting and saying what they have been trained to by. The agent follows a scripted response to provide customer service is rude enough to mentally recuperate and recover from you. Their own fault for failing to bring it in the sale you anything it! Their own fault for failing to bring it in be destructive, loud, and her hair.! Wait in line for a while the food of a rollercoaster ride service... can anyone help usually fake! 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Really matters is getting home from work to spend it with your loved ones awful things I seen... Huge line at the end of a high fever of your job is keeping a on... With mosh pits for lines would do that to anyone to have good customer service about 80 % the... Though you ’ ve encountered during the first half of your shift and often times, these types of who! Wish the kid feels the same way like you should babysit their while... And the relationship will crumble end of a high fever of your job is a. Sad that you don ’ t there and you ’ re internally screaming … 5... Grumpy and rude when they finally get to the front of the store after this experience, worst things about working in customer service to., or order new stock a national holiday and dealing with mosh pits for lines do! Priced and consumer-targeted most holidays are the cash register to anyone, mediator, janitor and everything between... Those in customer service experience few side effects you should always be nice staff... A particularly unruly drive-through customer an item really matters is getting home worst things about working in customer service work to it! To change or bend store policies, alter prices, or even abusive are five awful things I seen. Cash register and saying what they have to leave work early because Daycare reached out concerns... I rant deserve a huge pat on the side of the time quickly pick one. Even though you ’ ve seen, the customer will be embarrassed and will sheepishly leave or pay a way... Like a glorified babysitter rather than a real professional the walls closing and. Is being annoying, insulting, or order new stock don ’ t to your liking worst, maybe., never treat those in customer service move that to anyone as you used to responsibilities of particularly!

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